SERVICE
Real humans answer the emergency line. Real trucks dispatched in minutes.
ABOUT THIS SERVICE
A septic emergency is sewage in the house, alarms screaming on a lift station, or water pooling in the yard around the tank. Speed matters because the longer you wait, the more cleanup cost you take on and the more property damage compounds.
Torque dispatches emergency calls across Southwest Florida when crews are available. We answer the phone with real humans during business hours, route the call, and get a truck moving. We will tell you on the call what the realistic arrival window looks like so you can plan.
WHAT IS INCLUDED
Timeline
Emergency dispatch is best-effort same day during business hours, depending on crew availability and your location in our service area.
Warranty
Emergency stop-the-bleed work is documented at completion. Any follow-up repair or replacement carries a separate written warranty.
Permits
Emergency stabilization (pump, line clear) does not require a permit. Follow-up repair or replacement work that needs permits is scheduled separately.
SIGNS YOU NEED IT
Sewage backing up into sinks, tubs, or toilets right now.
Standing sewage or strong odor in the yard around the tank.
Lift station alarm sounding and pump not running.
Septic alarm triggering with no obvious recent cause.
Toilet refusing to flush across multiple bathrooms simultaneously.
Health department citation requiring immediate response.
WHY TORQUE
Twenty years of emergency service work across Marco Island to Tampa. Locally owned, Florida State Certified, written warranty in your hand at closeout.
Local dispatch during business hours. No call center scripts. You talk to someone who can route a truck.
We tell you on the call what to actually expect. No false promises that you will see a truck in 30 minutes.
Halt the backup, contain the damage, then quote the real repair. We do not start with the upsell.
Tank, drain field, lines, lift station. One crew can diagnose and act, not three vendors in sequence.
What happened, what we did, what to do next. For your file, your insurance, your peace of mind.
License #CFC1432944. Twenty years of SWFL emergency calls across six counties.
HOW IT WORKS
On-site assessment. We map the existing system, soil, and constraints.
County permit application and engineering review. We handle the paperwork.
Careful excavation that protects your landscape and accessways.
New tank, drain field, and connections installed to code.
County inspection, restoration, and your written warranty.
QUESTIONS
1,000+ verified reviews
Had a saturated drain field that the previous owner clearly ignored for years. Got 3 quotes and Torque was not the cheapest but they actually came out, looked at the system, and explained what they would do. Two guys, three days of work, and the yard looks better than before they got here. No surprises on the final bill. Will use them again.
Our septic alarm started going off at 10pm on a Saturday in McGregor. Called and a real person picked up. Tech was at the house just after midnight, found the issue with the pump, had it fixed by morning. Wife and I were impressed they didn't try to upsell us anything we didn't need. Honest work.
We needed a septic inspection for the sale of my mother's house in Park Shore on a tight timeline. Torque scheduled us the next day, came out, did the inspection, and emailed me a clean PDF report I could send to the title company that afternoon. Realtor was happy. Title company was happy. Closing on schedule.
I manage four restaurants from Bonita Springs up to Sarasota and we have used Torque for grease trap service across all of them for over a year now. Show up when they say, never miss a quarterly. Paperwork for health inspectors is always tidy and emailed same day. This is what reliable service looks like.
Routine septic pumping for our place off Daniels. Got quoted half of what a competitor wanted and the guy who did the pumping took the time to show me where the lid was and what the levels looked like. Gave me a written summary at the end. Nothing fancy, just professional and fairly priced.
Bought a place on Marco and the inspection flagged a tank that was at the end of its life. Torque came out, looked at it, gave us a realistic timeline, pulled the Collier County permit, and replaced the tank with minimal disruption to the landscaping. Excellent communication start to finish.
SERVICE AREAS
Fort Myers headquartered, serving from Marco Island in the south to Tampa in the north.
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READY TO START?
Get a free estimate. We will be on-site, on time, and your septic system will outlast the day we put it in.